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Army Service Complaints Secretary

Vacancy summary

Army
2009230
OF-5 - Capt RN - Col - Gp Capt
Colonel

14/07/2022, 17:00 

September 2022
60 months
donna.brown977@mod.gov.uk
Army
Any
Any
HQ Home Command
Hampshire
United Kingdom
FTRS - HC Reserve Staff Group

Vacancy detail

Responsibilities:

  1. Direction, delivery and assurance of the Army's Service Complaints process as required by Statute.
  2. Appointment of Decision and Appeal Bodies through a personal delegation of authority by the Defence Council.
  3. Engagement with Army Board members and the Army 1*/2*/3* community, in order to deliver statutory requirements within designated time limits.
  4. Maintain close liaison with the Service Complaints Ombudsman, support investigations and where appropriate action Ombudsman recommendations.
  5. Implement SC Reform and continue to contribute to development and validation of tri-Service policy on Service Complaints.
  6. Assist APC Litigation with the defence of ET applications regarding Service Complaints.
  7. Act as the MOD Client in Judicial Review proceedings resulting from Service Complaints.

8. Provide pan Army Service Complaints advice, casework management, education and assurance to commanders and staff from 4* to unit level.

Experience at OF5 in Army, MoD or NATO essential.  OF6 desirable given interaction level.

Unit Command within Regular Army

ACSC/AADP
Apply online - APC Boarding
This is a highly demanding and hugely rewarding OF5 appointment with responsibility for a broad range of reputationally significant issues, many of which demand close 3*/4* interest and attention, with potential challenge in the High Court. 

This opportunity is closed to applications.