SERVICE COMPLAINT INVESTIGATOR
Two vacancies have arisen for a Sqn Ldr, Flt Lt, WO or FS (Any Profession) to serve as a Service Complaint Investigator on Volunteer ex-Regular Reserve (VeRR) (45 days) Terms and Conditions of Service (TCoS), with an initial proposed start date being 1 Nov 22 (or earlier depending on candidate circumstances).
The Service Complaint Investigation Team (SCIT) forms part of the Service Complaints Team (SCT) which is based at HQ Air Cmd. Working mostly from home or mobile at various RAF Units as required, the Investigating Officer will conduct investigation work in support of Bullying and Harassment and complex Service Complaints (SCs) including:
- Planning and conducting a thorough investigation in accordance with the Terms of Reference issued by the Decision Body (DB) or Appeal Body (AB) in order to give them a full appreciation of the substance of the SC.
- Liaising with those involved in the complaint such as the Complainant, Respondent(s) and witnesses, as well as the DB/AB, originating unit’s Specified Officer, unit HR staffs and other SMEs as required.
- Maintaining comprehensive records of all interviews, discussions, instructions issued and actions taken in accordance with the Data Protection Act 2018 (DPA 18) and in the format directed by the SCT Investigation Co-ord.
- Keeping the DB/AB, unit HR staff, SCT Case Manager and OC SCIT informed of the progression of the investigation, particularly if the agreed timescales cannot be met.
- Upon completion of the investigation, producing an investigation report and all associated evidence, in the approved format, ready for disclosure and submission to the DB/AB.
The Service Complaint Investigators will be administered by HR Centre 1 and will be allocated a parenting unit (usually the nearest RAF unit to their home address) where general day-to-day support will be given including docking facilities for MODNet laptop, MT and travel cell services and HR support for expense claims, etc.
- Must either have been, or currently be, a Flt Lt/Sqn Ldr, any profession.
- Must either have been, or currently be, a FS/WO, any profession.
- Must be able to travel to HQ Air for training, briefings and liaison and to other MoD units or nearby locations as required in the course of investigations. Initial and refresher training and an annual conference are to be attended, each being approximately a days in duration.
- A broad level of Service knowledge.
- Sufficiently competent in IT to work remotely with a MODNet laptop. Specifically, the ability to effectively operate MS Outlook, MS Word and MS Excel.
- Previous experience in conducting investigations.
- Understanding/experience of the post-2016 SC process as set out in JSP 831.
- Understanding of MOD Bullying and Harassment Complaints Procedures as set out in JSP 763.
- Equality, Diversity and Inclusion Advisor qualified (was Equality and Diversity Advisor).
- Knowledge of Joint/ Single Service policies relating to personnel, particularly Terms and Conditions of Service, Diversity and Inclusion and Manning.
Training. The successful candidates will receive training appropriate to the role, including:
- Harassment Investigation Officer initial and refresher trg.
- Diversity and Inclusion (inc Unconscious Bias)
- Data Protection (inc Defence Information Management Passport)
- IT Training if required.
A Selection Board will carry out a rigorous selection process for this post, based principally on an applicant’s last 3 appraisal reports for Aviators and 4 for Officers as required. Enquiries concerning this vacancy should be made to:
Name: Sqn Ldr Victoria Dutton
Applications. Candidate applications (comprising a maximum 2-page CV, copies of last 3 (for Aviators) or 4 (for Officers) appraisal reports and a covering letter evidencing how the essential and desirable criteria have been met) should be sent to:
The closing date for applications is 24 Jun 22. Interviews dates tbc
Unless already enlisted/commissioned in the Reserve Air Forces the successful applicant will be required to be enlisted/commissioned in the Royal Air Force Reserves with a liability for call-out for permanent service.
The appointment is on Volunteer ex-Regular Resrve TCoS (45 days) in accordance with AP 3392 Vol 7 Part 1 and AP3392 Vol 7 Part 3 Chapter 2 for an initial period of up to 3 years.
Confirmation of appointment will depend on successful completion of a RAF Medical Board. Personnel who do not meet the Age/Permanent Joint Medical Employment Standard (PJMES) may apply for the appointment but will only be considered subject to an executive waiver process on a case-by-case basis.
Candidates who have been out of regular or reserve service for more than 5 years may be considered for this appointment. Prior approval must be sought from the relevant Professions Advisor to confirm current and past experience prior to being invited to interview.
Applicants of an equivalent rank from sister Services may apply but will only be accepted into the Royal Air Force Reserves if an appropriate Professions advisor can be identified to sponsor the applicant. The relevant Profession’s advisor approval must be agreed before the interview.
Regular Service Applicants. Personnel currently serving in the Regular Royal Air Force should be mindful of the current Early Termination Minimum Waiting Time (MWT) for their respective Rank, Profession and ensure this MWT is compatible with the post sponsor’s proposed start date, prior to applying.
Ex-service candidates who have been administratively discharged through the QR1027 process will have their applications rejected as they are not eligible to join the RAF Reserves in accordance with AP 3391 (Vol 3, Lft 207, Annex L, Para 1a).
Pension Issues. Personnel who qualify for a service pension should take financial advice from Defence Business Services (DBS) Pensions Department on the effect that undertaking reserve service has on their pension (details can be found on the JPA splash screen). Additional guidance can also be found at https://www.gov.uk/guidance/pensions-and-compensation-for-veterans and MMP116 - Re-employment. Of particular note is reference to the ‘Effect of Re-employment’ on Commutation and, for those leaving on a ‘preserved’ pension, the Resettlement Grant.
Transition between TCoS. Personnel taking this appointment from other TCoS should consider the impact on any accrued entitlements, such as leave, resettlement etc and should seek specialist guidance where required as certain entitlements are TCoS specific and may not be retained or transferred on transition between TCoS.
Flexible Working Arrangements. In accordance with the Flexible Working (FW) Policy, Reserve personnel can request FW arrangements with their line manager. Any immediate FW requirements should be agreed with the line management at the interview stage.
Individual Reinforcement Training (IRT) (Module 1) and RAF Fitness Test (RAFFT). Reserve personnel are required to maintain currency in IRT and the RAFFT iaw the relevant TCoS. The successful applicant will be expected to undertake IRT and the RAFFT within 6 months of commencing employment (if required).
Annual Salary and Leave. Pay will be in accordance with the pay scales published for the reserve air forces. Leave entitlement is detailed in JSP 760.
Accommodation. Personnel serving on VeRR TCoS are not entitled to service accommodation.
This opportunity is closed to applications.