SO2 Unit Assist B & C (2 positions)(13978)

Vacancy summary

Recruiting Service

Army

SERVE Ref/JPAN/URN

2179330 & 2009231

NATO Rank(s)

OF-3 - Lt Cdr - Maj - Sqn Ldr

UK Rank(s)

Major

Closing date

23/04/2024, 17:00

Anticipated start date

June 2024

Commitment length

3 years

Post Owner Email

Charles.routh603@mod.gov.uk

Open to personnel from

Army

Branch/Trade/Profession

Any

Specialisation

Personnel

Location

Army Service Complaints, APSG, HQ Army

Region

Hampshire

Country

United Kingdom

Engagement type

FTRS - Home Commitment

Vacancy detail

Task requirements

Two posts are available, working as part of a small (4 person) team within Army Service Complaints to Support Army Deciders and G1 staff, ensuring complaints are effectively progressed through life from Admissibility to a Decision.

Roles and responsibilities:
1. Provide guidance and oversight to ensure and assure the compliance of Service Complaints assigned to a Decision Body in the Field Force.
2. Engage directly with Deciders and their G1 Staff to support investigations and achieve timely & fair resolution of Service Complaints.
3. Manage and progress complaints within the Secretariat from Admissibility through to final Decision, using the online Case Management System.
4. Liaise internally with the admisisbility team, legal and with APC, and externally with Deciders and G1 Staff to assist in the progress and administration of SCs.
5. Through a detailed knowledge of SC policy, provide advice, direction & support to Deciders and G1 Staff and inform them of any policy changes.
6. Conduct after-action reviews as part of the Lessons Learnt process.
7. Maintain records of all actions undertaken and update the Case Management System accordingly.
8. Conduct secondary duties and tasks as required by the Service Complaints Secretary and Case Management Team Leads.

Essential competencies

None specified

Desirable competencies

ICSC(L).
Sub unit command.
Previous G1 experience.
Experience of working within a Formation HQ.

Selection Process

Apply direct here through to boarding

Additional information

Must possess empathy and absolute discretion as they will handle daily, confidential personal information of a highly sensitive nature.

Must also deomonstrate attention to detail and the consistent accuracy in their work as mistakes can have a disproportionate effect further on.

Remote working is supported and enabled with appropriate IT. Incumbent should be able to work on-site for 3 days per week.

Terms of reference

20240122-JS_Unit_Assist_Case_Manager_C_APSG.docx – 54KB
Converted File 20240122-JS_Unit_Assist_Case_Manager_C_APSG.docx.pdf – 49KB

This opportunity is closed to applications.