Beta
This is a trial service — your feedback will help us to improve it.
Centralised Admissibility Team (CAT) Sgt Casework Support (8711)
Vacancy summary
25/07/2023, 17:00
Vacancy detail
Provide efficient and effective support to the Decision Level Admissibility and Appointments Board (DLAAB) within the Army Service Complaints Secretariat.
- As part of the Centralised Admissibility Team (CAT), create and maintain SC on JPA and future electronic case management systems.
- 2. Working with legal and the CAT, obtain additional information from complainants to enable the processing of SC through to admissibility.
- Assist with the preparation and distribution of case files for members of the Decision Level Admissibility and Appointments Board (DLAAB).
- Support the CAT in the preparation, redaction and distribution of admissibility letters.
- Provide updates to complainants, respondents and other parties in a complaint as required and ensure all relevant information is entered onto JPA.
- Assist Case Managers in the identification of appropriate Decision Bodies (DB).
- As required, provide SME advice to unit G1 Staff.
8. General office administration and other discrete tasks as directed by Case Managers and Specified Officers.
Will be placed on first available SSA course after appointment to ensure currency. SSA experience would be very useful
This post requires a strong working knowledge of JPA, especially the administration of Discipline. Must also be IT competent
Previous SA experience preferred
Previous G1/J1 experience beneficial.
Confidence to work within an HQ Staff environment and be able to plan, organise and manage priorities effectively. A busy role with many things going on at once.
Pre Appt/Deployment Trg: SSA Cse. Role specific training will be provided on appointment.
Domestic Considerations: Remote working is supported and enabled with appropriate IT, however the post holder must be able to work in the office for two to three days each week, depending on workflow.
Successful post holders will be customer focused, enjoy working in a close-knit team, have strong organisation skills and be comfortable frequently assessing and reprioritising their workload. A sense of humour, in this testing environment, is a benefit.
The postholder should be aware of the following:
-The requirement for absolute discretion as the incumbent will handle daily, confidential personal information of a highly sensitive nature.
- Attention to detail and the requirement for accuracy in their work as mistakes can have a disproportionate effect elsewhere in the Service Complaint process.
- Compassionate understanding of the nature of the work and the impact of undue delay.
This opportunity is closed to applications.