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CENTRALISED ADMISSIBILITY TEAM (CAT) CASE MANAGER x 3 positions

Vacancy summary

Army
2179934, 2179935 and 2179936
OF-3 - Lt Cdr - Maj - Sqn Ldr
Major

01/12/2022, 17:00 

January 2023
24 months
donna.brown977@mod.gov.uk
Army
Any
Any
APSG
Hampshire
United Kingdom
FTRS - Home Commitment

Vacancy detail

The role of the Centralised Admissibility Team (CAT) Case Manager is to support Specified Officers (SO) to ensure Service Complaints (SC) are progressed through the Decision Level Admissibility and Appointments Board (DLAAB) in a fair, timely and efficient manner.

  1. As part of the Centralised Admissibility Team (CAT), the staffing and case management of all Army SCs from receipt through to handover to a Decision Body (DB).
  2. Internal liaison with Legal, SO1 Fast Track, APC and OC Service Complaint Investigation Team to inform the DLAAB on admissibility, suitable DB and investigative means.
  3. Provision of advice and information on the SC process to Specified Officers (SO) and the DLAB Chair.
  4. Preparation and management of the bi-weekly DLAAB meetings.
  5. Communication with Complainants and Respondents pre and post admissibility decision as required by the SO, to arrange interviews, clarify SC, and explore Alternative Dispute Resolution (ADR).
  6. Where necessary, provide updates to Complainants and Respondents on the progress of SC. Be prepared to Support DBs with investigations and case development.
  7. Maintain records of all actions undertaken and update JPA and internal spreadsheets accordingly.
  8. Conduct secondary duties and tasks as required by the SC Secretary and SOs.
Non-specified

JPA experience useful. 

Previous staff role within a HQ useful

Must have a good understanding of Regtl, Bde and Div Hierarchy

Previous G1 experience useful.

Apply online through Serve. 1* HQ Boarding

Domestic Considerations: Remote working is supported and enabled with appropriate IT, but regular on-site attendance may be required.

This post is ideally suited to the continuity and stability provided by a FTRS (HC) officer. The postholder will need to be a competent, conscientious and IT literate Staff Officer, who has an interest in SP welfare. The successful applicant will enjoy working within a diverse, friendly and motivated mixed military and civil servant team focussed on the rewarding task of righting wrongs.

The postholder must also be aware of the following:

- The requirement for absolute discretion as the incumbent will handle daily, confidential personal information of a highly sensitive nature.

- Attention to detail and the requirement for accuracy in their work as mistakes can have a disproportionate effect elsewhere in the Service Complaint process.

- Compassionate understanding of the nature of the work and the impact of undue delay in the process

This opportunity is closed to applications.