Beta

This is a trial service — your feedback will help us to improve it.

Service Complaints Panel Member

Vacancy summary

Army
APC/CMOps/2021/077
OF-6 - Cdre - Brig - Air Cdre
Brigadier

07/12/2021, 23:55 

January 2022
36 months
edward.chamberlain459@mod.gov.uk
Army
Any
Personnel
APSG
Hampshire
United Kingdom
RSDs

Vacancy detail

Domestic Considerations: 80 RSDs per year. VeRR Regular Reserve post.  Remote working is the norm via a suitable broadband connection and is supported. Applicants should available to attend meetings at Army HQ as required.Position Role:  Determine Service Complaints at both Decision Body (DB) and Appeal Body (AB) level as a VeRR member of the Army Service Complaints Secretariat whose role is to deliver an efficient, effective and fair single Service internal grievance procedure on behalf of the Army Board. This is a rewarding opportunity for a retired senior officer keen to leverage his or her experience of leading and managing officers and soldiers in a collaborative, demanding yet self-sufficient role.Responsibilities:
1. Act as a deciding body, either singly (usually at DB) or, if required, as a member of a panel, including a civilian Independent Member, to determine Service Complaints on behalf of the Army Board of the Defence Council.
2. Assimilate comprehensive briefing material and SME advice provided by the Army Service Complaints Secretariat.
3. Liaise with an Investigating Officer (IO) (including providing TORs) when acting as a DB and to participate in discussions to determine Service Complaints at AB. Depending on a case’s complexity, an Oral Hearing may be required at AB to resolve outstanding issues which you may be required to chair.
4. Lead in the drafting of written determinations of Service Complaints, taking appropriate advice where necessary. 
5. Where it is found that a complainant has been wronged, identify suitable redress within delegated powers. 
6. Where necessary, draft, wholly or in part, submissions to approving authorities in respect of financial redress.
7. As required, undertake the role of a Defence Council Case Officer (DCCO) on behalf of the Army Board. This involves all staffing of a Service Complaint up to but not including the decision which will be taken by the Army Board or Defence Council. 
8. Where a complainant exercises his or her right to approach the Service Complaints Ombudsman for the Armed Forces with respect to alleged maladministration and/or the ‘merits’/substance of an Appeal Body’s decision, be prepared to respond accordingly as advised by the Army Service Complaints Secretariat  
Staff Experience.
Pers experience.
None specified
Application filtered to Boarding

Brig EJR Chamberlain: email: edward.chamberlain459@mod.gov.uk

APPLICANTS ARE REQUIRED TO CONTACT THE UNIT AND SUBMIT AN ARMY RESERVE PPP & CV TO THE UNIT POC LISTED ABOVE.

All forms are available on the Army FTRS Webpage.

For more information about how to apply for this opportunity, please visit the Army Reserve webpage.

This opportunity is closed to applications.