OR6 CAT Ops Sp (11847)

Position Role:  Provide efficient and effective support to the Casework Team within the Army Service Complaints Secretariat.

Responsibilities:

1. As part of the Centralised Admissibility Team (CAT), create and maintain SC on JPA and future electronic case management systems.
2. 2. Working with legal and the CAT, obtain additional information from complainants to enable the processing of SC through to admissibility.
3. Support the CAT in the preparation, redaction and distribution of admissibility letters.
4. Provide updates to complainants, respondents and other parties in a complaint as required and ensure all relevant information is entered onto JPA.
5. Assist CAT Case Managers in the identification of appropriate Decision Bodies (DB).
6. Assist with the preparation and distribution of case files for handover to Through Life Case Managers
7. As required, provide SME advice to unit G1 Staff.
8. General office administration and other discrete tasks as directed by Case Managers and Specified Officers.

Have completed the SSA course desirable

Requires a strong working knowledge of JPA, especially the administration of Discipline.

Previous SA experience preferred

Previous G1/J1 experience beneficial.

Confidence to work within an HQ Staff environment and be able to plan, organise and manage priorities effectively.

Domestic Considerations: Remote working is supported and enabled with appropriate IT, however the postholder should be able to work in the office for two to three days each week, depending on workflow.

Successful post holders will be customer focused, enjoy working in a team, have strong organisation skills and be comfortable frequently assessing and re prioritising their workload. A sense of humour, in this testing environment, is a benefit. 

Postholder must also possess

• Absolute discretion as the incumbent will handle daily, confidential personal information of a highly sensitive nature.

• Attention to detail and the requirement for consistent accuracy in their work as mistakes can have a disproportionate effect elsewhere in the Service Complaint process.

Empathetic attitude to the nature of the work and the impact of undue delay in the process on participants.