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NRC Candidate Support Manager (CSM)

Vacancy summary

Army
2107005
OR-8 - WO2
Warrant Officer 2

02/12/2021, 17:00 

October 2021
36 months
christopher.brannigan695@mod.gov.uk
Army
Any
Personnel
Recruiting Group
Wiltshire
United Kingdom
FTRS - Home Commitment

Vacancy detail

Manage a team of NRC staff (military and civilian), ensuring that they have the focus, skills and motivation to consistently achieve recruiting targets. 
Responsibilities:  
1.  Command and control of a team of NRC based Recruiters to achieve recruiting and quality targets. 
2.  Monitor all aspects of team performance (including: call handling, email and web chat responses, adherence to 
policy and procedure, candidate satisfaction, interaction with staff, volume) and take appropriate action. 
3.  Motivate and inform team through briefings, meetings, one-to-ones etc. 
4.  Coach team members to improve performance and develop new skills. 
5.  Line management of a mixed team military and civilian staff. 
6.  Ensure Team provides a positive image of the Army. 
7.  Coordinate with other NRC Team Leaders and Managers. 
8.  Project work as required.  

IT literate and able to work proficiently with MS Office applications

Numeracy and literacy L2 

Previous Pers experience

Previous recruiting experience

FTRS Application through to boarding

For more information about how to apply for this opportunity, please visit the Army Reserve webpage.

This opportunity is closed to applications.