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Quality & Compliance Military Liaison Officer
Vacancy summary
Army
2140797
OR-8 - WO2
Warrant Officer 2
30/11/2022, 17:00
December 2022
24 Months
christopher.brannigan695@mod.gov.uk
Army
Any
Personnel
Recruiting Group (RG)
Wiltshire
United Kingdom
FTRS - Home Commitment
Vacancy detail
1. Support the Quality and Compliance Director in the adherence to quality, compliance, and audit.
2. Support the Quality & Compliance Director with maintaining business resilience.
3. Liaise between the Army and our commercial partners on complaint issues.
4. Support continued improvement by: -
a. Observing the lesson learnt process
b. Observing the lesson learnt process
c. Support the Operation with route cause analysis.
d. Act as a liaison between all business area in the support of implementation of lesson learned outcomes and improvements
e. Review and analysis data capture to improve the candidate experience.
5. Project manage future initiative to support business improvement by utilising the information gathered through Customer Relations.
6. Be an advocate for Voice of Dissatisfaction.
7. Support the link and continuity between Customer Relation, Business Assurance, and Candidate Insight and Research
2. Support the Quality & Compliance Director with maintaining business resilience.
3. Liaise between the Army and our commercial partners on complaint issues.
4. Support continued improvement by: -
a. Observing the lesson learnt process
b. Observing the lesson learnt process
c. Support the Operation with route cause analysis.
d. Act as a liaison between all business area in the support of implementation of lesson learned outcomes and improvements
e. Review and analysis data capture to improve the candidate experience.
5. Project manage future initiative to support business improvement by utilising the information gathered through Customer Relations.
6. Be an advocate for Voice of Dissatisfaction.
7. Support the link and continuity between Customer Relation, Business Assurance, and Candidate Insight and Research
IT literate - daily use of MS Office
L2 Numeracy & Literacy
Experience with commercial partners or with project work would be an advantage
Recruiter or Trainer experience would be beneficial
Application direct via SERVE through to boarding
An exciting opportunity to operate with relative autonomy in conjunction with commercial partners and across the Recruiting and Training Operation Groups
This opportunity is closed to applications.