Core Processing Lead (21466)

Position Role:  Leads high-volume transactional services in SSAU, ensuring efficient, accurate processing, prioritising workflow, and managing escalations.

Responsibilities:

1. Lead core processing services, ensuring timely, accurate handling of routine transactions per agreed SLAs and operational priorities.
2. Manage high-volume workflows by allocating and prioritising tasks to ensure service continuity and efficient resource use.
3. Serve as main escalation point for complex, non-standard, or urgent processing issues, ensuring timely resolution or referral as needed.
4. Coordinate with Triage and Specialist Leads to ensure effective work routing and smooth end-to-end service delivery across SSAU functions.
5. Drive core processing improvements by identifying inefficiency, enhancing workflows, and boosting quality, consistency, and SLA compliance.
6. Maintain oversight of processing quality, ensuring accuracy, compliance, and adherence to established processes and standards.
7. Serve as Unit Liaison for designated units, ensuring clear communication and SSAU awareness of unit needs, plans, and issues.
8. Provide financial SME advice to units on pay, allowances, charges, benefits, and produce special financial cases as needed.

Quals - RAO

Field/Trade - HR

AGC(SPS)