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Service Complaints DB Pool Member

Vacancy summary

Army
APC/CMOps/2022-029
OF-5 - Capt RN - Col - Gp Capt
Colonel

19/05/2022, 23:55 

June 2022
12 mths - extendable
gillian.bibby572@mod.gov.uk
Army
Any
Personnel
APSG Service Complaints
Hampshire
United Kingdom
Volunteer Ex Regular Reserve

Vacancy detail

Domestic Considerations:90 RSDs per year. Army/Regular Reserve post, some travel and overnight duty may be required. Remote working is supported with appropriate IT, but will need to attend periodic week-day meetings in Andover. Once an investigation has been accepted it will normally need to be completed within 12 weeks to comply with the Defence KPI.
Position Role:  Determine Service Complaints at Decision and Appeal Body levels.
Responsibilities:
1.  When empanelled, act as an Appeal Body (AB) or a Decision Body (DB), either alone or, where allocated, with a civilian Independent Member (IM), to decide Service Complaints (SC) in accordance with JSP 831 on behalf of the Army Board / Defence Council.
2.  Assimilate comprehensive briefing material and SME advice provided by the Army Service Complaints Secretariat.
3.  Liaise with an Investigating Officer (IO) (including providing Terms of Reference (TOR)) Undertake Initial Interviews as required.
4.  Draft written determinations of Service Complaints, taking appropriate advice where necessary. 
5.  Where it is found that a complainant has been wronged, identify suitable redress within delegated powers
6.  Where necessary draft, wholly or in part, submissions to approving authorities in respect of financial redress.
7.  As required, undertake the role of a Defence Council Case Officer (DCCO) on behalf of the Army Board. This involves all staffing of a Service Complaint up to but not including the decision which will be taken by the Army Board or Defence Council.  8.  Where a complainant exercises his or her right to approach the Service Complaints Ombudsman for the Armed Forces with respect to alleged maladministration and/or the ‘merits’/substance of an Appeal Body’s decision, be prepared to respond accordingly as advised by the Army Service Complaints Secretariat 
Unit Command
Selection filtered to Boarding 

Further information and applications to Unit POC: Lt Col G A Bibby

Unit POC email: gillian.bibby572@mod.gov.uk

Please complete an Army Reserve CV and PPP (available at the bottom of the Army Reserve webpage). You should also attach your last 3 Annual Reports and forward all documentation to the Unit POC, whose contact details can be found above.

ARRG/VERR/ADC Project tasks are not WF authorised positions.   They are a temporary liability created specifically for a task and of a short duration; up to 12 months @ up to 90 RSDs, and therefore boarding and selection for these jobs does not attract substantive promotion or granting of AHR or SUPA.   A JPAN can be rank ranged to facilitate selection in a lower rank than advertised.    However, the intent is to fill the positions in the advertised rank and in only exceptional circumstances will a lower rank be selected to run to board.

For more information about how to apply for this opportunity, please visit the Army Reserve webpage.

This opportunity is closed to applications.