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Sgt Fast Track Casework Support (8710)
Vacancy summary
29/06/2023, 17:00
Vacancy detail
Provide efficient and effective support to the Fast Track Casework Team within the Army Service Complaints Secretariat.
- Provide 3rd Line of Defence assurance to ensure SC are compliant & recorded and managed correctly on JPA.
- Create/maintain all entries in JPA and maintain hard copy case files and electronic files as appropriate.
- Assist with the preparation and distribution of case files for members of Decision Bodies (DB). Must have sound knowledge of Power PDF to enable redaction and preparation of electronic files.
- Assist with the preparation and admin of Oral Hearings, management of DB members, Complainants, Respondents and other parties.
- Provide updates to complainants, respondents and PAPs as required and upload to JPA. Participate in After Action Reviews as part of the Lessons Identified process.
- Attain and maintain a good understanding of the SC process, including the relevant JSPs/ACSO/SOPs and its JPA application.
- General office administration: Photocopying, faxing, electronic and paper filing, shredding and control of caveated documents.
8. Carryout any other discrete tasks as directed by case managers and SO1 Fast Track.
Should be Discipline trained.
Requires a strong working knowledge of JPA, especially the administration of Discipline. Must also be IT competent
SSA experienced.
Previous SA experience preferred.
Previous G1/J1 experience beneficial.
Confidence to work within an HQ Staff environment and be able to plan, organise and manage priorities effectively. A busy role with many things going on at once.
Domestic Considerations: Some WFH. Must be able to be in the office 2-3 days a week
Pre Appt/Deployment Trg: SSA Cse. Additional role specific training will be provided on appointment.
Successful post holders will be customer focused, enjoy working in a team, have strong organisation skills and be comfortable frequently assessing and re-prioritising their workload. A sense of humour, in this testing environment, is a benefit.
The postholder should be aware of the following:
-The requirement for absolute discretion as the incumbent will handle daily, confidential personal information of a highly sensitive nature.
- Attention to detail and the requirement for accuracy in their work as mistakes can have a disproportionate effect elsewhere in the Service Complaint process.
- Compassionate understanding of the nature of the work and the impact of undue delay.
This opportunity is closed to applications.