SERVICE COMPLAINTS DB 7
To decide Service Complaints at the DB and AB level in accordance with the Armed Forces (Service Complaints and Financial Assistance) Act 2015, JSP 763, JSP 831 and BR3.
Duties of a Decision Body
The role of the DB and AB is outlined at Part 2 Chapter 4 and Chapter 5 to JSP 831. In summary this role includes but is not limited to:
a. Ensuring the timely progression of the complaint;
b. Ensuring that a thorough investigation of the complaint takes place and the Complainant and all Respondents are given opportunity to comment on the said investigation;
c. Determine if the complaint is well-founded and if so determine what redress (if any), that is within your authority, would be appropriate, and to grant any such redress ;
d. Exploring appropriate informal resolution opportunities (as long as such exploration does not unduly delay the progression of the complaint itself);
e. Ensuring the Complainant and all Respondents are kept informed of progress of the complaint (to also include explaining why any delays or administrative errors have taken place and how you intend to rectify any such issues);
f. When appropriate, debriefing your decisions to the Complainant and all Respondents;
g. Capturing in your formal record of decision whether there are any Organisational Learning issues arising from this complaint;
h. Keeping a detailed record of your actions as the DB or AB.
i. Apply the Principles of Fairness laid out in JSP 831 Part 2 Annex G.
Must be an OF5-OF8 of ANY specialisation. OF4 applicants with a recommend for the next higher rank in their most recent OJAR will be considered.
OF9 applicants, if successful, will only be paid as and wear the rank of OF8.
Must be serving as a member of the Reserve Forces or have served with the Regular Forces.
1. Be principled and fair with an open mind. Must be entrusted in ensuring just and equitable treatment is afforded to all parties involved in the Service Complaint; some of who will be vulnerable.
2. Understand unconscious bias in order to ensure Service Complaints are decided fairly.
3. Be able to work collaboratively with an inquisitive, analytical and pragmatic approach to problem solving.
4. Have good interpersonal skills with the ability to listen and to accurately decide sensitive and complex issues. This includes intelligence overlaid with emotional intelligence with a particular ability to analyse complex issues and the ability to transpose these issues into structured and effective decisions.
5. Have strong staff skills and the ability and willingness to spend time on accurate and timely staff work.
1. The post holder is to hold an in-date Security Check or renew their Security Check prior to deciding any Service Complaints.
Applicants will undergo an initial eligibility sift. Successful applicants will have their details forwarded to the Post Sponsor to arrange interviews. Unsuccessful applicants will be advised accordingly.
Following interviews; the successful applicant will be informed that they are the Preferred Candidate with details being sent to the CM RES FTRS Cell who will continue the recruitment process. Unsuccessful applicants will be advised accordingly.
Once the recruitment process is complete then the Preferred Candidate will be invited to take up FTRS.
INITIAL COMMITMENT LENGTH WILL BE 12 MONTHS WITH POTENTIAL TO EXTEND
VeRR UP TO 90 DAYS PER YEAR
NB: Where the Anticipated Start date has already passed, the start date will be ASAP
Eligibility for FTRS/ADC
Any member of the Maritime Volunteer Reserves (RNR, RMR) or the Royal Fleet Reserves (RFR) (Ex-Regular Reserve) may volunteer to undertake a period of FTRS/ADC. Ex-Regular personnel whose RFR liability has run out may be re-instated to take up FTRS/ADC.
Applicants undertaking a period of FTRS/ADC must be suitably qualified by rank, specialisation, qualifications and experience to fill the posts for which they apply. Applications will be accepted from reservists who hold one rank or more above or one rank only below the advertised rank. Applicants one rank below may be employed in the acting higher rank if they are suitable, qualified and meet current promotion regulations in all respects. Applicants prepared to serve in a position at a lower rank then the rank worn will be appropriate to that of the position. Exceptions will not normally be considered.
Applicants must also be medically fit to fulfil the duties which their Commitment will require them to undertake. Personnel who have been discharged P8 permanently unsuitable Naval Service through the MBOS and Employability Board will not be considered.
Applications for this job are to be submitted on the FTRS Job Application Form which should be emailed to:
Please use the phrase “Job Application for (followed by job title and reference number)” in the Subject line.
Suitable candidates will be informed about the next stage of the process approximately 2 weeks after the closing date.