OR6 Operations Support (11846)

Position Role:  Provide efficient and effective support to the Fast Track Casework Team within the Army Service Complaints Secretariat.

Responsibilities:

1. Provide administrative and clerical support to the Chief of Staff and Executive of Army Service Complaints Secretariat.
2. Provide advice, guidance and support in the management of Army SC Sec SharePoint and, on roll-out, the Service Complaints Case Management System.
3. Assist in the production and maintenance of internal and external SOIs and Briefing Packs.
4. Assist in the military and civilian recruitment and onboarding process.
5. As required, book conference rooms and provide administrative support for meetings conducted by the Service Complaints Secretary and Chief of Staff.
6. General office administration to include photocopying, faxing, electronic and paper filing, shredding and control of caveated documents.
7. Carry out and support other tasks as directed by the Chief of Staff.  

Should be Discipline trained.

Requires a strong working knowledge of JPA, especially the administration of Discipline. Must also be IT competent.

Previous SA experience preferred.

Previous G1/J1 experience beneficial.

Confidence to work within an HQ Staff environment and be able to plan, organise and manage priorities effectively. A busy role with many things going on at once.

Pre Appt/Deployment Trg:  SSA Cse. Additional role specific training will be provided on appointment.

Domestic Considerations:  Some WFH. Must be able to be in the office 2-3 days a week.

Successful post holders will be customer focused, enjoy working in a team, have strong organisation skills and be comfortable frequently assessing and reprioritising their workload. A sense of humour, in this testing environment, is a benefit.

Postholder must also possess

• Absolute discretion as the incumbent will handle daily, confidential personal information of a highly sensitive nature.

• Attention to detail and the requirement for consistent accuracy in their work as mistakes can have a disproportionate effect elsewhere in the Service Complaint process.

Empathetic attitude to the nature of the work and the impact of undue delay in the process on participants.