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Sgt Fast Track Casework Support (8710)

Vacancy summary

Army
2179931
OR-6 - PO - Sgt
Sergeant

29/06/2023, 17:00 

April 2023
24 months
donna.brown977@mod.gov.uk
Army
Any
Any
APSG
Hampshire
United Kingdom
FTRS - Home Commitment

Vacancy detail

Provide efficient and effective support to the Fast Track Casework Team within the Army Service Complaints Secretariat.

  1. Provide 3rd Line of Defence assurance to ensure SC are compliant & recorded and managed correctly on JPA.
  2. Create/maintain all entries in JPA and maintain hard copy case files and electronic files as appropriate.
  3. Assist with the preparation and distribution of case files for members of Decision Bodies (DB). Must have sound knowledge of Power PDF to enable redaction and preparation of electronic files.
  4. Assist with the preparation and admin of Oral Hearings, management of DB members, Complainants, Respondents and other parties.
  5. Provide updates to complainants, respondents and PAPs as required and upload to JPA. Participate in After Action Reviews as part of the Lessons Identified process.
  6. Attain and maintain a good understanding of the SC process, including the relevant JSPs/ACSO/SOPs and its JPA application.
  7. General office administration: Photocopying, faxing, electronic and paper filing, shredding and control of caveated documents.

8. Carryout any other discrete tasks as directed by case managers and SO1 Fast Track.  

None Specified

Should be Discipline trained.

Requires a strong working knowledge of JPA, especially the administration of Discipline. Must also be IT competent 

SSA experienced.

Previous SA experience preferred.

Previous G1/J1 experience beneficial.

Confidence to work within an HQ Staff environment and be able to plan, organise and manage priorities effectively. A busy role with many things going on at once.

Apply online through Serve. 1* HQ Boarding

Domestic Considerations:  Some WFH. Must be able to be in the office 2-3 days a week

Pre Appt/Deployment Trg:  SSA Cse. Additional role specific training will be provided on appointment.

Successful post holders will be customer focused, enjoy working in a team, have strong organisation skills and be comfortable frequently assessing and re-prioritising their workload. A sense of humour, in this testing environment, is a benefit.

 

The postholder should be aware of the following:

-The requirement for absolute discretion as the incumbent will handle daily, confidential personal information of a highly sensitive nature.

- Attention to detail and the requirement for accuracy in their work as mistakes can have a disproportionate effect elsewhere in the Service Complaint process.

- Compassionate understanding of the nature of the work and the impact of undue delay.

This opportunity is closed to applications.